Refunds & Return Policy

What are the rules for Courier charges refund?

  1. The refund will be applied only in the case of damaged product, product quality, wrong product delivered, fitting issues.
  2. You can ask for a refund against any of your order within 2 days of its date of delivery.
  3. All refunds will be credited in your bank account via NEFT, UPI, paytm, gpay etc.
  4. If you are a guest user you will need to register with the email address to receive the refunds.
  5. For any other requests or queries regarding this, kindly write to us at- decisivefitnessindia@gmail.com

What are the terms and conditions for refund?

  1. Rs 50/- for shipment weighing upto 250gms will be added to Decisive Fitness wallet.
  2. For every next 250gm slab, an additional amount of Rs.50/- will be added to the wallet.
  3. In case if you want to return multiple products we request you to kindly raise a return request for each product.
  4. Please make sure your courier costs do not exceed our cashback rates. We recommend use “Speed Post” as your courier service.
  5. Speed Post is a government of India owned entity and has the most widely distributed postal network in India.
  6. Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.
  7. For any further queries kindly mail us on decisivefitnessindia@gmail.com

How long the refund procedure takes?

The refund procedure will be initiated within 24 hours once we receive your product. Once initiated, the amount will reflect in your DecisiveFitness E-wallet as store credits.

Cancellation Policy

In case a Guest or User has ordered online on the website without any assistance from the Call Center, he/ she is entitled to a 24 hours Before Dispatch Orders From Our side Then FREE Cancellation policy from time of ordering. Refunds into your bank accounts usually take 5-7 working days.

Where should I return my product?

You could courier the product to us at the address mentioned below.

Decisive Fitness

C/o. Jatin Patel

Block No – 727, Village – Luna, B/h. Exemed Pharma, Taluka – Padra,

Dist – Vadodara,

Gujarat – 391440

9978906646

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